Frequently Asked Questions

What is i-Seaports for NetSuite?

i-Seaports for NetSuite is a seaport management SuiteApp built inside Oracle NetSuite. It handles vessel billing (wharfage, dockage, pilotage, towage), berth scheduling, cargo management, agent services, trade contracts, cruise passenger billing, and real estate billing, all within the same system used for port authority financials.

Can i-Seaports handle the complexity of a US port authority tariff schedule?

Yes. Tariff management is a core function of i-Seaports. The Port of Galveston, which operates one of the more complex tariff structures on the US Gulf Coast, brought tariff coverage from 30% of its schedule to 80% after implementing NetSuite + Harbour Mastery, with 95% anticipated as migration completes. Ground transportation manual data entry fell by 90%.

Does i-Seaports include berth scheduling?

Yes. Berth scheduling is built into i-Seaports. Vessel calls are scheduled and tracked within the same system that generates the associated billing, so berth utilisation data feeds directly into financial reporting without reconciling between separate systems.

Which US port authorities currently use i-Seaports for NetSuite?

Port of Galveston, Port Tampa Bay, Port of Lake Charles, Port Canaveral, and Port of Coos Bay are among the US port authorities on i-Seaports for NetSuite. The Port of Galveston replaced four legacy platforms. Port Tampa Bay has grown 5-10% annually without adding headcount.

Does i-Seaports handle agent services and cruise passenger billing?

Yes. Agent services, covering the billing and documentation associated with shipping agents during vessel calls, are included. Cruise passenger billing is also supported, including passenger fees, terminal charges, and associated services.

How does i-Seaports connect port operations to financial reporting?

All vessel billing, tariff charges, cargo fees, and real estate income generate directly in NetSuite. There is no separate export, no batch upload, and no duplicate data entry between the operations system and the finance system. Port management and finance teams see the same data in real time from the same login.