Agent Services Portal for NetSuite

i-Seaports

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24/7 ONLINE MANAGEMENT OF RESERVATIONS, SERVICE REQUESTS, AND ACCOUNT ACTIVITIES

The Agent Services Portal for NetSuite provides 24/7 access to essential tools for vessel agents, stevedores, and 3PL partners. This module allows users to request services, manage reservations, and oversee company accounts effortlessly. Designed to meet diverse maritime needs, the Agent Services Portal ensures efficient operations and seamless management for all users. With round-the-clock accessibility, it serves as a comprehensive solution for streamlining maritime activities and improving overall effectiveness.

WHO'S USING HARBOUR MASTERY

"Port Tampa Bay is growing 5 - 10% per year - without adding employees, and we are now getting much more done with greater accuracy, ROI, and customer satisfaction using NetSuite and Harbour Mastery’s i-Seaports Management."

"Having one single point of data entry for managing our vessel calls and cargo services that flow through to the financial processing saves us time and expense that can be applied to marketing our services."

"Both the scalability and extensibility through NetSuite and i-Seaports modules enforce our expectation of meeting the objectives planned for the next 20 years."

"Port Tampa Bay, the 10th largest port in the US, continues to grow, handling regular cargo, containers, throughput, cruise, complex domestic and international trade agreements, and extensive real estate holdings. NetSuite and Harbour Mastery give us the efficiencies we need to handle more business and gather more information while reducing administrative time and costs."

"POG has multiple complex agreements with cruise and cargo agents, stevedoring firms, the railroad, security, storage facility managers, warehousing, and pier facilities leases and rentals. These are better managed through i-Seaport's Trade Contracts Management module and custom fields and records linked between agreements and transaction processing workflows. "

MAXIMIZE EFFICIENCY AND CUSTOMER SATISFACTION

KEY BENEFITS

Real-time Visibility

Allows instant visibility of customer requests and needs in virtual real-time.

24/7 Self-Service

Streamlines operational processes with self-service access available 24/7 to customers.

Minimizes Data Entry

Reduces manual data entry, transitioning work into reviewing and approving processes.

Instant Feedback

Provides customers instant feedback through submission confirmations and ongoing updates as changes occur.

Boosts Efficiency

Increases staff efficiency, allowing time for higher-value tasks.

Agent Services Portal for NetSuite is 100% natively integrated within NetSuite, so all activity is handled in real-time and with complete 360° visibility. Using this application feels like "you have never left NetSuite"—it is a seamless experience.

Agent Services Portal for NetSuite

DataSheet

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STREAMLINE YOUR MARITIME OPERATIONS WITH THESE POWERFUL FEATURES

Port Services Forms

  • Berthing Requests: Includes ETA and ETD planning.
  • Pilotage and Towage Requests
  • Stevedoring Services: Load and unload plans.
  • Bunkering and Water: Requests for essentials.
  • Lay Berth Requests
  • Repair Immobilization

Comprehensive Financial Accounting

  • Payment Processing: Allows customers to make payments.
  • Statement Printing: Enables printing of statements.
  • Transaction History: Provides a detailed transaction history.

Customer Pier Requests

  • Map and Calendar Booking: Allows customers to request available piers from a map or calendar grid.

Customer Service History

  • Account Activity Log: Provides a history of all previous services and activities within the customer’s account.

Service Requests

  • Convenient Repeat Requests: Simplifies requesting repeat services for customer convenience.

Visual Space Inventory

  • Port Map and Calendar View: Uses Google Earth to display port maps and a location calendar grid.
  • Occupancy Display: Shows all available and occupied piers over time.

Compliance Forms Download

  • Accessible Downloads:Allows customers to download necessary compliance forms, such as customs and immigration documentation, vessel security officer reports, and cargo security officer reports.

Documentation Uploads

  • Easy Uploads: Facilitates uploading required documents, including manifests, bills of lading, and cargo details.

Do you need 24/7 Online Management of Reservations, Service Requests, and Account Activities?
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