Cruise and Passenger Logistics for NetSuite

i-Seaports

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STREAMLINING CRUISE OPERATIONS WITH DIGITAL PRECISION

Cruise and Passenger Logistics for NetSuite offers your port personnel effortless online management of cruise vessel reservations, port-of-call requests, and comprehensive vessel operation services. Designed to enhance the efficiency of home-ported services and financial transactions for cruise line clients, our portal ensures seamless integration of annual rotation schedules and simplifies the confirmation of reservations and service requests. Manage everything through the Harbour Mastery Agent Services for NetSuite or manual entries from email, fax, or telephone, bringing unparalleled efficiency to your maritime operations.

WHO'S USING HARBOUR MASTERY

"Port Tampa Bay is growing 5 - 10% per year - without adding employees, and we are now getting much more done with greater accuracy, ROI, and customer satisfaction using NetSuite and Harbour Mastery’s i-Seaports Management."

"Having one single point of data entry for managing our vessel calls and cargo services that flow through to the financial processing saves us time and expense that can be applied to marketing our services."

"Both the scalability and extensibility through NetSuite and i-Seaports modules enforce our expectation of meeting the objectives planned for the next 20 years."

"Port Tampa Bay, the 10th largest port in the US, continues to grow, handling regular cargo, containers, throughput, cruise, complex domestic and international trade agreements, and extensive real estate holdings. NetSuite and Harbour Mastery give us the efficiencies we need to handle more business and gather more information while reducing administrative time and costs."

"POG has multiple complex agreements with cruise and cargo agents, stevedoring firms, the railroad, security, storage facility managers, warehousing, and pier facilities leases and rentals. These are better managed through i-Seaport's Trade Contracts Management module and custom fields and records linked between agreements and transaction processing workflows. "

MAXIMIZE EFFICIENCY AND CUSTOMER SATISFACTION

KEY BENEFITS

Advanced Visibility

Gain instant access to view your cruise agent’s and cruise line’s needs well before their arrival, allowing for better preparation and planning.

Operational Efficiency

Streamline your operational processes for planned service delivery, including bunkers, water, positioning, line handling, and more, ensuring seamless coordination and execution.

Error Reduction

Minimize manual data entry and reduce the potential for errors, enhancing the accuracy and reliability of your operations..

Real-Time Updates

Receive instant confirmations, feedback, and ongoing updates as changes occur, such as weather delays, keeping everyone informed and responsive.

Increased Staff Efficiency

Improve staff efficiency by freeing up time for higher-value tasks, enabling your team to focus on more strategic and impactful activities.

Cruise and Passenger Logistics for NetSuite is 100% natively integrated within NetSuite, so all activity is handled in real-time and with complete 360° visibility. Using this application feels like "you have never left NetSuite"—it is a seamless experience.

Cruise and Passenger Logistics for NetSuite

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STREAMLINE YOUR MARITIME OPERATIONS WITH THESE POWERFUL FEATURES

Streamlined Service Requests

Facilitates easy and efficient requesting of repeat services for customer convenience.

Seamless Billing Integration

Ensures all services flow seamlessly into the billing and collection process for efficient financial management

Annual Schedule Uploads

Enables port operations to upload annual schedules to designated piers, visible on the Google Earth map or calendar grid.

Historical Account Viewing

Allows port operations and finance staff to view the history of all previous services and activities within a customer account.

Customizable Operation Forms

Offers the ability to customize operation forms for cruise contract services, including:

  • Line handling according to ETA and ETD plan
  • Pilotage and towage
  • Provisioning
  • Embarkation and disembarkation of passengers and crew counts
  • Bunkering and water supply
  • Lay berth requests
  • Immobilization requests for repairs

Compliance Documentation Management

Allows operations to store and produce required compliance forms, including:

  • Customs documentation
  • Immigration documentation
  • Vessel security officer reports
  • Cargo security officer reports

Inventory Visualization

Visualizes available inventory of space across time.

  • Google Earth Port Map: Provides a comprehensive view of port locations.
  • Calendar Grid: Displays all available and occupied piers within a specified time frame.

Do you need 24/7 Online Management of Reservations, Service Requests, and Account Activities?
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